tk gem Privacy Policy

1 Introduction and Scope

tk gem respects the privacy of its website users to the highest degree. This Privacy Policy (referred to hereinafter as the "Policy") will inform you of what information is collected while using the tk gem website and related services, how that information is processed, and what steps are taken to protect your data.

This Policy applies to all registered members, guest users, and any person who visits our website, creates an account, or uses any of our services on the tk gem platform. Our Terms and Conditions and this Privacy Policy complement each other — it is recommended that both documents be read together.

If you have no objection to this Policy and continue to use tk gem services, it will be considered that you have accepted all the terms of this Policy.

2 Information We Collect

tk gem may collect various types of information, divided into the following categories:

2.1 Registration and Account Information

When you open an account with tk gem, we collect your name, date of birth, mobile number, and other identification details. This information is used to verify your identity and manage your account.

2.2 Financial Transaction Information

During deposit and withdrawal processes, we record transaction-related information. This includes the transaction amount, time, and the type of payment method used (such as bKash, Nagad, Rocket). We do not store full bank account numbers or mobile banking PINs.

2.3 Device and Browsing Information

Your device type, operating system, browser type, IP address, and connection duration may be automatically logged. This technical information helps maintain platform security and improve services.

2.4 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and time spent on the platform are stored. This information plays an important role in implementing responsible gaming policies.

2.5 Communication Information

If you contact our customer service team via live chat or email, records of those conversations may be stored. This helps improve service quality and resolve disputes.

3 Purpose and Use of Information

tk gem uses collected information for the following purposes:

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Activating and managing bonuses and promotional offers
• Determining and providing VIP program and cashback benefits
• Preventing fraud, money laundering, and other illegal activities
• Improving customer service quality and resolving technical issues
• Implementing responsible gaming policies and identifying at-risk behaviour
• Fulfilling legal obligations and complying with court or authority directives
• Improving platform performance and user experience

In line with our Responsible Gaming Policy, by analysing gaming behaviour we may, where we consider it necessary, set limits for a member or provide awareness support.

4 Sharing Information with Third Parties

tk gem does not sell your personal information to third parties for commercial purposes. However, in certain specific cases, a limited amount of information may be shared with the following parties:

4.1 Payment Processors

Necessary information is shared with payment gateways and mobile banking service providers to complete financial transactions. These organisations operate according to their own privacy policies.

4.2 Technology and Service Partners

Minimum necessary information may be shared with game studios, software providers, and other technology partners for service delivery. Privacy agreements are maintained in such cases.

4.3 Legal Obligations

It may be tk gem's legal responsibility to provide information to authorities pursuant to court orders, requests from investigative agencies, or applicable law. Such disclosures are always made within the limits of applicable law.

5 Cookies and Tracking Technologies

The tk gem website uses cookies and similar technologies. Cookies are small text files stored on your device that help the website recognise you. We use the following types of cookies:

• Essential Cookies: Required to keep login sessions active and ensure security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to monitor website usage and improve services.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may prevent some website features from working properly.

6 Data Security and Storage

tk gem follows industry-standard technologies and practices to ensure the security of your information. Our security measures include:

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology.
• Sensitive information is stored in encrypted form on secured servers.
• Only authorised personnel can access specific data, and a record of every access is maintained.
• Regular security audits are conducted on server and network systems.
• Suspicious transactions or login activities are monitored automatically.

The retention period for data depends on the type of information and legal requirements. Even after an account is closed, legal and financial records may need to be retained for a specified period.

7 Your Rights

As a member of the tk gem platform, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may contact us at any time to find out what information we hold about you and how it is being used.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request that it be updated. General details such as contact information can also be changed directly from your account settings.

7.3 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages if you do not wish to receive them. However, it is not possible to stop sending important account-related notifications.

7.4 Right to Close Your Account

You may request that your account be closed at any time. Even after the account is closed, some information may need to be retained for a specified period due to legal obligations.

To exercise these rights or for any questions about your information, contact us via live chat or email. Detailed instructions on the process for updating account information are available in our FAQ section.

8 Protection of Minors

All tk gem services are exclusively for persons aged 21 or above. We do not knowingly collect personal information from any minor. Age verification is a mandatory step during registration. If we are informed that a minor has provided information, we will immediately close that account and delete the relevant data.

9 External Links and Services

The tk gem platform may sometimes contain links to third-party websites. When you visit these external sites, their own privacy policies will apply. tk gem is not responsible for the practices or data collection methods of these third-party sites. It is recommended that you read their privacy policy before visiting any external site.

10 Changes to This Policy

tk gem reserves the right to change or update this Privacy Policy as needed. If any significant changes are made, we will publish a notice on the website and the "Last Updated" date at the top of the policy will be changed. Continued use of the platform after a policy update will indicate that you agree with the updated policy.

We therefore request that you visit this page regularly. If you disagree with any change, please close your account, stop using the service, and contact us.

11 Contact

If you have any questions, comments, or complaints about this Privacy Policy, please contact us through the following: